Customer Pledge

Customer Pledge

At eTaxCenter your satisfaction is our top priority.

We want you to know what to expect from our firm as you go through the tax return process with us.

You are assigned to a team of preparers, not just one.

We use a team of tax professionals to ensure we catch all of the deductions you may be entitled to and not overlook anything. This allows us to better serve you with the ability to respond to your questions or concerns in a timely manner.

Every tax return we process is Triple Reviewed Guaranteed©

Each and every tax return we process goes through a series of three quality reviews before ultimately being sent to you for final approval. We think it is important to have three trained sets of eyes review your tax return(s) before they are sent to the respective taxing authorities. Better reviews reduce your risk for an IRS audit.

We strive for a three day turnaround time

Once you have submitted all of your tax documents, eTaxCenter will try to deliver your return for signature within three business days. There may be times when our tax professionals have questions or require additional documentation from you which could hold up your turnaround time, but our goal is three days or less.

Our tax returns are prepared in the USA

eTaxCenter is an American corporation. Our tax preparers all reside in the United States. We do not send your sensitive tax information to foreign countries for data entry. We do not outsource any business function overseas. Every tax return we complete is proudly prepared in the United States of America.

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We protect your data

Document security is of the utmost important to us. We use state of the art encryption services in all of our electronic transmissions. For a more detailed description of our data security program click here.

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